Eating fish has been an important part of human civilization since ancient times. Whilst cod and salmon remain amongst the most popular fish ingredients in UK meals, the nation is fortunate to have access to a varied range of fresh and saltwater fish and seafood. What many people lack is the inspiration and knowledge about […]
We now know much more about the factors driving hotel customers’ willingness to pay for contactless services. New research will guide hotel practitioners to invest more smartly and rationally in contactless solutions.
By understanding and implementing the latest booking trends influenced by FOMO—whether through transformative experiences, AI-driven personalization, or sustainability—you can not only increase bookings but also build a loyal customer base that values what your hotel offers.
Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.
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