The start of the new Community Kitchen Garden outside the CRUMBS Training Centre

From angry keyboard warriors complaining about poor service to ecstatic travellers raving about the holiday of their lives, guests have never been shy to share

In hospitality, the guest experience is everything. It’s what drives repeat business, glowing reviews, and brand loyalty. But behind every seamless stay is a well-oiled machine—processes, systems, and service delivery that work in harmony. As an operational leader, your role is to ensure that machine runs smoothly. And that starts with empowering your teams, especially housekeeping, with the right tools, training,...

Over the past several months, we’ve explored some of the most common criticisms of conversational AI in hospitality. We’ve examined the empathy gap